Guest Relations Manager job at Restaurant Company, Lahore

Bachelor’s degree in Hospitality Management or related field preferred.
Proven experience in a similar role in the hospitality industry.
Exceptional interpersonal and communication skills.
Strong leadership and team management abilities.
Proficiency in reservation management systems and other relevant software.
Ability to work in a fast-paced environment and adapt to changing priorities.
Knowledge of food and beverage industry trends.
Excellent problem-solving skills and attention to detail.

Competitive salary and performance-based bonuses.
Health and wellness benefits.
Opportunities for professional growth and development.
A dynamic and collaborative work environment.
Discounted dining at our establishments.
If you’re passionate about delivering exceptional guest experiences and have a proven track record in guest relations management, we’d love to hear from you.

Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience to Office.
[Restaurant Company Name] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Manage the front-of-house team, including host/hostess staff, receptionists, and reservationists.
Oversee the reservation system, ensuring accuracy and efficiency in booking processes.
Proactively engage with guests to ensure their needs are met and address any concerns or special requests.
Monitor guest feedback and implement strategies to improve customer satisfaction.
Train and develop staff in customer service protocols and best practices.
Coordinate with the kitchen and service staff to ensure seamless dining experiences.
Handle escalated customer complaints or issues with professionalism and tact.
Collaborate with the marketing team to develop promotions and special events to enhance the guest experience.